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FAQ

Frequently Asked Questions for glitsyTM Shop

We currently accept Visa, MasterCard and American Express.

If this happens, a charge may appear on your card temporarily. Rest assured, the funds will be returned to your card in 7-10 days as your order was not completed. To expedite the return of funds to your card you would need to contact your credit card company.

This can happen when your credit card fails in our AVS (Address Verification System) for our payment processor.

Yes, you may change order details like your shipping address, item, size, or quantity or cancel an order prior to payment if the order has not been processed. Please reach out to our Customer Experience Team in the ‘Contact Us’ section below and we will make every effort to accommodate your request.

We want to sort out any issues with faulty items straightaway.

Please reach out to our Customer Experience Team for a refund request within 7 calendar days upon receipt of the item through the ‘Contact Us’ section below.

We will need the following details:

[1] The order number
[2] The item’s name
[3] A description of the fault
[4] Image(s) of the fault

Once we determine that it is indeed faulty, the team will share with you further instructions. Kindly note that we may ask you to return the item to us before we can process your refund. The item must be in its original packaging where applicable.

You may check the status of your order by going to the “My Order” button.

You may change the delivery address so long as the order is not confirmed yet.

We have multiple warehouses arcoss Southeast Asia.

We try as much as possible to ship out the same order in one package.
However, as the respective merchandise might be stored in different warehouses within Southeast Asia, orders might be split into a few packages.

Shipping cost varies depending on the number of items, weight and volume of all the items in the cart, item type and shipping destination. Exact shipping charges are determined and represented at the time of checkout based on factors mentioned above.

Currently, we are only accepting pre-orders. Once your order has been shipped out, it may take around 14 business days to reach you.

In order for your shipment to clear customs without any delay, please ensure you are able to provide proof of documentation that matches the mailing address (for example: utilities bill, tenancy agreement, credit card or mobile phone bill)

Please reach out to our Customer Experience Team by dropping a message in the ‘Contact Us’ section below.

The return policy only applies for damaged/faulty items. Please refer to ‘General’ section in this FAQ for information on damaged/faulty items.

We work with multiple delivery partners as it varies depending on the market(s) we are shipping to.

Our products can be shipped to the following countries: Singapore, Malaysia, Indonesia, Thailand, Hong Kong, Taiwan, Philippines, Vietnam, Japan and India. Please note that shipping territories are subject to change anytime.

Kindly refer to the ‘Size Chart’ provided in the footer.

We work with our esteemed partners to fulfil and deliver the products curated through our lookbook.

If you have made a purchase through our lookbook, you have essentially made a purchase from one of our partners’ sites. Please keep a lookout for order confirmation from our partners via email upon purchase completion.

Currently, the partners that we are working with are Zalora, Pomelo and Zilingo.

We work with our esteemed partners to fulfil and deliver the products curated through our lookbook. Hence, the availability of the items listed on the lookbook are dependant on the partners.

We will endeavour to continuously curate new products on our lookbook on a periodic basis to ensure the stocks are available.

You will be able to view the purchased DIAMONDS in the glitsy™️ app.
Click on ‘Shop’ followed by ‘My Balance’.

If your purchased DIAMONDS are not reflected there, kindly reach out to our Customer Experience Team in the ‘Contact Us’ section below.

You should be receiving an email receipt.
You may want to check under ‘Spam’ or ‘Junk’ if it is not in your inbox.

If you do not receive it, kindly reach out to our Customer Experience Team by dropping a message in the ‘Contact Us’ section below.

You should receive an email receipt from Apple or Google Play Store.
You may want to check under ‘Spam’ or ‘Junk’ if it is not in your inbox.


If you do not receive it, kindly reach out to our Customer Experience Team by dropping a message in the ‘Contact Us’ section below.

WINKS can be used only within the glitsy™️ app to redeem in-app stickers, frames and purchase selected Virtual Gifts to cast votes.

You may gain WINKS from daily login, watching videos, levelling up, playing and winning in-app events. Please note that WINKS cannot be transferred, refunded and exchanged with money or real-world merchandise which can be exchanged for money.

DIAMONDS can be used only within the glitsy™️ app to cast votes, buy premium Virtual Gifts and purchase limited-edition in-app stickers, filters and frames.

For DIAMONDS, you can only purchase it in-app. Please note that DIAMONDS cannot be transferred, refunded and exchanged with money or real-world merchandise which can be exchanged for money.

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