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FAQ

Frequently Asked Questions for glitsyTM

Dream glitsy Z-POP Dream
Profile glitsy Z-POP Dream
Movie glitsy Z-POP Dream
Upload glitsy Z-POP Dream
ZPOP Dream glitsy

glitsyTM is the all-powerful entertainment app for Gen-Z that empowers users to post compelling short-form videos. Vote for your favorites, fulfil your dream as a global act and gain access to professional training.

You can upload 30s videos when you click on the Record Mode function within the app. You can choose to either record directly from the app or select a video from your device storage / gallery.

Stay tuned to glitsyTM and participate in our search for the next sensation. Click here for more information about the upcoming Z-POP Dream Season 2: Pre-Audition.

You can download glitsyTM app via Apple or Google Play stores and set up your account accordingly. Login with your Facebook, Google or Twitter account or simply follow the sign-up instructions once you have downloaded glitsyTM app.

There is no need to upload videos in order to use glitsy™. You are free to explore the application even if you do not intend to upload videos.

There are mini in-app events for you to participate in or you can support your favorite performers by voting for them. You can improve the chances of your favorites winning when you vote for them.

glitsy™ is the all-powerful entertainment app for Gen-Z that empowers users to post compelling short-form videos.
Vote for your favorites, fulfil your dream as a global act and gain access to professional training.
Make Your Move!

* Freedom to Express Yourself:
• Upload and share 30-sec magic moments with your friends
• Sing, dance, rap or groove to the latest trending hashtags
• Play with more than 200+ selection of fun filters and stickers

* Transform Your Life:
• Wow your fans with your 30-sec performance videos
• Gather support from fans and snag the winning title of talent competitions
• Obtain exclusive access to established trainers
• Get selected by glitsy™ team for future filmings

* Get Close to Z-Stars:
• Catch exclusive original content of Z-Stars on a weekly basis
• Support Z-Stars by sending hearts to them
• Participate in Z-Stars’ in-app events and win money-can’t-buy experiences

* Vote for Your Favorites:
• A personalized video feed specifically for you based on what you watch, like and share
• Watch creative videos by dreamers looking to showcase their talents
• Support your favorite underdogs by voting for them

You are a ‘Dreamer’ if your wish is to become the next big global act. However, there is no need for you to dream big to upload a video. Start small by posting 30-sec performance videos and who knows, you might be the idol your supporters have been waiting for!

You are a ‘Fan’ if you are not keen to be in the limelight but enjoy playing a huge role in making the dreamers’ wishes come true. Support your favorites by following, sending Likes and Virtual Gifts (VGs) and sharing their videos with your friends.

You will be able to view the latest Z-Stars’ updates such as their latest posts and comeback details. Discover more about Z-Boys and Z-Girls through videos such as Z-POP SCHOOL: A to Z and binge on their latest reality show weekly, all exclusively on this dedicated page!

You can show them off by singing, dancing, rapping and more. Tap into your imagination and wow your followers with swag moves. Upload your 30-sec videos via Record button on My Page. Join our latest in-app hashtag and special events to stand a chance to win exclusive prizes and money can’t buy experiences.

We may send notifications for several reasons:
– When new TV content or Events are available
– When you have not logged in the app for a certain period

You can adjust your push notifications preference via account settings.

Currently, the glitsy™ app is available in English, Vietnamese, and Indonesian languages.
We will be launching localized languages gradually for more regions.

To change your display language:
– Select Menu under the dropdown at the top left corner of main screen
– Select Language
– Select your applicable language under the Display Language dropdown bar

Your data and security is of utmost importance. The data collected will only be used as insights to help us in improving our product’s service and providing you with the best mobile entertainment experience.

You can check all entries posted by your favorites via your Feed. It is the second icon on the bottom navigation bar.

Yes, glitsy™ is available for free download on Apple App Store and Google Play Store respectively.

User Level indicates your level of experience (EXP) in this app. The higher your level, the more rewards and benefits you stand to reap – you can in turn use them to support your favorites or purchase items in this application.

For Dreamers, the chances of you being picked by the glitsy™ team as a potential talent for future engagements increases if you retain or work on increasing your ranking.

How to gain EXP and level up?

1. Login daily
2. Watch videos
3. Upload videos
4. Send or receive Likes
5. Send or receive Virtual Gifts
6. Join in-app events e.g. polls, weekly event and more

Ranking Points are denoted by a trophy icon on your videos and profile. It is derived from the amount and type of Virtual Gifts garnered from other users and is used as a measurement indicator of the popularity of your videos.

A user sends Virtual Gifts (VGs) and Likes to their favorites after viewing their videos.
VG can only be exchanged from WINKS (granted during Level Up).

No, the VGs that someone sends are automatically converted to contribute to your Ranking Point (RP). Only VG exchanged from WINKS can be sent to other users.

WINKS are in-app tokens essential for your glitsy™ journey. They can be exchanged for Virtual Gifts (VGs). You can earn WINKS from daily log in, and also win them from in-app events.

You may gain WINKS from daily login, watching videos, levelling up, playing and winning in-app events. Please note that WINKS cannot be transferred, refunded and exchanged with money or real-world merchandise which can be exchanged for money.

DIAMONDS can be used only within the glitsy™️ app to cast votes, buy premium Virtual Gifts and purchase limited-edition in-app stickers, filters and frames.

For DIAMONDS, you can only purchase it in-app or on our glitsy™️ shop. Please note that DIAMONDS cannot be transferred, refunded, and exchanged with money or real-world merchandise which can be exchanged for money.

No, you will not be able to combine your rankings from General Ranking Page and Event Page. They are different and mutually exclusive. If you want gunning to be the top in specific in-app events, do not forget to click the JOIN button and record all videos via the event page!

The differences are as stated below:

1. General Ranking: This measures the overall ranking for all your videos posted on glitsy™ app. The chances of you being picked by glitsy™ team as a potential talent for future engagements increases as you increase your General Ranking.

2. Event-Specific Ranking: This measures the ranking for the video you have uploaded specific to the event. The performance of your video will help you in winning exclusive event-specific rewards. All in-app events are time-sensitive hence you are required to gather support as soon as possible to achieve event-specific rewards.

Click on specific in-app event banner and click Let’s Go to participate in the event.

Profile status is conferred after participation in certain in-app events. You can distinguish it by referring to the status given to you and the icon framing your profile picture.

The highest scorers for these specific in-app events would achieve IDOL status and receive a similar frame with the title. Others would be assigned profile status of TOP, RISING and FRESHIE based on respective rankings.

You can upload as many videos as you want through our Let’s Go button for an event, but only the points gathered for the highest scoring video will be considered for final rankings and rewards.

If it is a tie, the following next steps would be taken:

– Tabulation of the most number of Likes for the highest scoring video
– If two persons achieved equal number of Likes for their highest scoring videos, their accumulative ranking points for all videos posted in the past would be considered instead.

If you wish to delete your account, please send in your request via Customer Service.

Please NOTE: Deleting your account is a permanent and irreversible move. After an account is deleted, there is no option for the recovery of past content.

Names with obscene, offensive, racist or sexual references are not allowed

To change your nationality or mobile number, please follow the steps below:
– Select Menu under the dropdown at the top left corner of main screen
– Select Privacy and Settings
– Enter your nationality and mobile number
– Save the change
– You can also change the settings for Notifications as well as Confirmation Prompt for sending Virtual Gifts.

There are 3 options to sign up for a new glitsy™ account:
– Facebook: Tap on “Facebook” icon, and insert your credentials to login with your Facebook account.
– Google: Tap on “Google” icon, and insert your credentials to login with your Google account.
– Twitter: Tap on “Twitter” icon, and insert your credentials to login with your Twitter account.

Please ensure that you are already logged on to your existing Facebook/Google/Twitter accounts.

To change or update your account information, please follow the steps below:
– Select Menu under the dropdown at the top left corner of main screen
– Select Edit Profile

Users are only allowed to change their nationalities or gender once. For date of birth, once you have declared, you will not be allowed to change it directly via the app.

If you are still keen to change any of these information, please contact us.

Yes. Keep coming back as we aim to update our available tracklist regularly for you!

To add filter/effect in your video, please follow the steps below:
– Tap on filter/effect on record screen
– Choose the filter/effect you want to use

You can also add filter/effect after you are done recording your video (before posting).
Please note that you cannot add filter/effect to your video once you have posted it.

If you want to make a video to post at a later timing, you may save it as a draft:
– Tap on “+” icon on bottom navigation bar to record a video
– When you are done with recording and editing, select “Save Draft”.

The draft video will be saved under your video list and can be accessed via My Page.

Definitely! You can sing or dance to your own original songs. glitsy™ is the best platform to showcase your songwriting talent.

Please ensure that your video meets the following conditions:
– Video format must be in .mp4 or .mov
– Video size must be less than 200MB
– Video length must be between 6 seconds to 30 seconds
– Recommended video dimension is bigger than 352 x 240

You can upload 30s videos when you click on the Record Mode function within the app. You can choose to either record directly from the app or select a video from your device storage / gallery.

If you need to delete a video you have posted, tap on the video, select dropdown icon on the top right corner and click on Delete.

If you would like to download a video to your device:
– Tap on video
– Select Share icon on the lower right
– Select “Save video”

If you delete a video, your accumulative ranking points will not be affected.

If you see a video that does not follow our Community Guidelines, please report it to us:
– Select the dropdown function at the top right corner of the video
– Select Report

1. Make sure you have updated your phone to the latest version of glitsy™ app.
2. If your app has already been updated and it is still not functioning, force quit the application and reopen it; otherwise reinstall the application.

If you have already taken the above steps and the situation persists, please send an inquiry with details of your device and network environment to us and we will attend to you.

To download glitsyTM on your iPhone, please click here

glitsyTM  is compatible with iPhone – note that your devices have to be updated to iOS 9.3 or later for the app to function well.

No, glitsyTM is only available for download on Android phones and iPhones

To download glitsyTM on your Android device, please click here

Minimum requirements to enjoy the best glitsyTM app experience on your phone:

  • Free space: 3GB or more recommended.
    At least camera, speaker, microphone for the best experience.
  • Android: OS Android 5 or above.
    iOS: iPhone6 or later. OS: iOS 10.2 or above.

(Tablet device and iPad series are not supported.)

Tablet device and iPad series are not supported. We are continually looking to expand glitsyTM app experience across more mobile devices.

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